📞 VoIP & Telephony

Introduction

EntrepriseConnect includes a complete VoIP system with SIP, WebRTC, and SRTP encryption — no physical phones needed. Employees can call each other directly from their browser or a softphone.

Features

• ✅ HD audio (G.722, G.711, G.729 codecs)
• ✅ Video calls (WebRTC)
• ✅ SRTP encryption
• ✅ Extension dialing (3 digits)
• ✅ External calls via SIP trunk (optional)
• ✅ Call recording (Enterprise plan)
• ✅ Voicemail with email notification
• ✅ Call forwarding, hold, transfer
• ✅ Conference calls (3+ participants)
• ✅ Interactive Voice Response (IVR)

Setting up SIP Extensions

Auto-assign extensions

1. Go to VoIP Configuration in the menu
2. Click Auto-assign extensions
3. The system automatically assigns extensions (100, 101, 102...) to all active users

Manual assignment

1. Go to VoIP Configuration
2. Find the user in the Extensions list
3. Click Creds to see SIP credentials
4. The user can configure a softphone (Zoiper, Linphone) with:
   • Server: sip.ldentreprise.com:5060
   • Username: [extension]
   • Password: [generated]

Making internal calls

From the web dialer:

1. Go to Telephony in the menu
2. Dial the extension (e.g., 101) or click a contact
3. The call rings through WebRTC directly in the browser

Video calls

Click the 📹 Video button instead of audio to start a WebRTC video call.

Dial Plan

Configure how calls are routed based on dialed patterns.

Default patterns

Voice Quality (QoS)

• DSCP marking: EF (46) for VoIP = highest priority
• Jitter buffer: 30ms adaptive
• Latency target: < 100ms one-way
• Packet loss: < 1% acceptable
• MOS score: target 4.0+/5.0

External SIP trunk

To make calls to regular phones (landline/mobile), configure a SIP trunk with:

• Sonatel (Senegal)
• Orange Business
• Twilio
• Any SIP provider

Contact support@ldentreprise.com for trunk setup.